PAYMENTS:

Dear Customer,

You have two ways to pay for your GOODS

1) CASH ON DELIVERY: 

YES you may pay cash at your door step, to do so, you need to chose the option "Cash on delivery" that will be shown on product page, and then at purchasing option, product will be delivered at your door step through most reliable courier services within 2 - 4 days,

*due to the courier services polices, you may pay maximum Rs.30,000. At your door step

2 ONLINE BANK TRASNFER: 

You also can pay by transferring the funds in our bank account, bank account details will be shown at purchasing page.


REPLACEMENT & WARRANTY CLAIMS:



1) Replacement
www.alanum.com is one of the top leading online store in Pakistan. The thing that matters to Al Anum the most is its clients. The customer support service is ready to receive your response and respond to your questions. Customers can quickly contact Al Anum via calls, emails, and online support or just drop us a message on Instagram or Facebook. You can contact Al Anum for any further details on Whats app also.
All the products that we import are completely inspected and examined by the Quality Control Department before they leave the warehouse so that the delivered products are damage free, function properly, and are of high-quality. If anyhow a client faces a problem with the specifications of the product, manufacturing defects or any other issue with the product, then you can avail the SEVEN days replacement policy always.

There are some rules that you have to keep in mind and follow:
You cannot return or exchange your goods bought from Al Anum's shop or website;
IF the product is not suffering from the below-mentioned issues because Al Anum does not take responsibility for any other matter.
If a laptop or any other product has any sort of physical damage or any type of physical issue then you MUST notify and inform us about the problem on the same day of shipment to get a replacement.
The purchaser MUST contact and talk to the concerned unit about the problem the same day for a replacement. Otherwise, Al Anum won’t take any responsibility. Inform us IMMEDIATELY.

The defective, incomplete, damaged or broken product will ONLY be exchanged with the product having the corresponding Model Number and Specifications. Al Anum is not responsible for exchanging your product for any other product. Al Anum is professionally associated with MnP, they deliver all our products.

Whether you buy a laptop from any international store or Al Anum, most of the Laptops will show fewer warranties on internet due to the time spent on transportation and sale. Only Apple inactive machines warranty starts from the day you connect to internet. Any laptop sold will not be refunded or replaced because of this reason. Al Anum does not take any responsibility for this issue.
If the product is broken through misapplication, the shopper cannot claim a replacement warranty.

If unfortunately a customer receives different product or with different specifications as listed at our website and wants to replace it within Seven days, then shipment of both sides will be the responsibility of the buyer, and he/she will pay it from their pocket. Al Anum will not pay on your behalf. Moreover, if the customer has ordered a product and rejects/disagrees to accept the product at the time of delivery then 10 to 40 percent of the total amount will be deducted.

Al Anum will not entertain any queries regarding the replacement of any product after 7 days from the date of purchase. The product should be returned within the 7 days replacement period. If the product is returned at any later date while the replacement period is expired, Al Anum is not accountable/responsible for replacement.

All the products which are company sealed for e.g. Apple MacBooks, Microsoft Surface Products or any other products which are company sealed cannot be replaced or returned for any reason. 

If for any reason, the customer does not like the product or wants to upgrade to a higher product then we will not return or replace the product as we do not deal in the used products at all.

If the customer receives the product with some variation and agrees to use it, it will not be replaced later.

We advise all our valuable customers to re-check the product specifications on the official manufacturer's website as well so the buying process is smooth.

Pictures listed on our website are captured professionally, they may vary with the original product itself as it’s mentioned at most of the manufacturer's website as well. No replacement will be entertained for this reason.

If there is an issue with the body, screen or the condition of the product, then the customer should notify us within 2 days of purchase so we can return it to our suppliers, these issues will not be entertained in the other 5 days of our 7 days replacement policy.
The product should be returned within the 7 days replacement period. If the product is returned at any later date while the replacement period is expired, Al Anum is not accountable/responsible for replacement.
Just give us a call or drop a message on Whats app for further details about your product and your return request at +92321-2802078. Al Anum's Customer Support Service is always there to clear out your concerns, so feel free to contact us.
 
2) Warranty Claim

Al Anum allows its clients to claim warranty on the products, but there are some rules for claiming warranty that everybody has to follow.
One cannot claim warranty on any Speakers, Dead Laptops, Burns, Screen of laptops or tabs, Touch of the screens, Software, Adaptor, Battery, Accidents, Acts of God, thunderbolt, water, fire, public disturbances, voltage fluctuations or any situation beyond the control of Al Anum.

Al Anum does not take any responsibility for all these issues.

The Warranty will become null and invalid in case the ‘Al Anum Product' was given to an unapproved service center for servicing. Al Anum shall not be responsible for compensations, claims, and damages that may occur from the unofficial repair of the products.

Instead of getting it repaired from the unofficial service center, contact us.

You cannot claim warranty via phone, the buyer must have the original receipt of the shopping, and without the receipt, and the buyer cannot claim his /her warranty.

The warranty is valid on evidence of purchase consisting of first buying slip or invoice confirming the day of purchase, model and a serial number of the product.

Al Anum holds the right to reject warranty if this information has been eliminated or modified after buying the product from Al Anum.

Al Anum shall not be accountable for the damage of any stored/saved data in products that are either fixed or replaced.

Customer should handover the product to Al Anum with at least one month's warranty left if it needs to be claimed internationally.

It can take up to 15 to 60 Days for the warranty claim of any product. It depends on the location as well.

Once Al Anum receives the product and the defective part of the product that has to be replaced or repaired, the service center will then repair or replace the damaged part and examine the product. Once the product is observed to be performing at expected efficiency, the product will be given to the customer again. Everybody has to wait for two months approximately.

Warranty Claim charges vary time to time, the Al Anum service center will inform you accordingly 

In case of warranty claim, only the terms & conditions mentioned above will be followed.

Verbal or any other form of terms and conditions that differ from those mentioned above will not be regarded.

Al Anum stores the power to make definitive decisions about problem resolution and the decent service option.

For further queries and information, email us at [email protected]

Team Al Anum